FAQs

FAQ - Airer Shop

Welcome to the Airer Shop FAQ page! Here, you'll find answers to some of the most common questions about our products, orders, shipping, and more. If you can't find the information you're looking for, feel free to contact us at support@Airer.shop, and we’ll be happy to help!

What are Airer Shop products?

At Airer Shop, we offer high-quality, reliable products for pet owners, including pet grooming vacuums designed to make your pet’s grooming process easier and more efficient. Our products are made to keep your pet clean, comfortable, and happy while saving you time and effort.

How do I choose the right product for my pet?

To choose the right product, consider your pet's size, fur type, and grooming needs. Our product descriptions and sizing guides provide detailed information to help you select the most suitable product. If you're unsure, feel free to contact our customer support team at support@Airer.shop, and we’ll be happy to assist you!

What materials are your products made from?

Our grooming vacuums and accessories are made with high-quality, durable materials to ensure long-lasting use. For instance:

  • Pet Grooming Vacuums: Strong yet lightweight materials designed for comfort and efficiency.
  • Attachments & Accessories: Ergonomically designed, easy-to-use brush heads and nozzles made from durable plastic and rubber.

Please refer to the product details on our website for more information on specific materials.

How do I care for my Airer Shop products?

To ensure the longevity of your Airer Shop products, we recommend the following care instructions:

  • Pet Grooming Vacuums: Empty the vacuum after each use and clean the filters as instructed in the manual. Store the vacuum in a dry place to keep it in good condition.
  • Attachments & Accessories: Clean the grooming brushes and nozzles regularly with warm water and let them dry completely before storing.

Always refer to the product’s care instructions for specific maintenance advice.

How long does shipping take?

Shipping times vary depending on your location and the shipping method you choose at checkout. Here’s a general estimate of delivery times:

  • UK Orders:
    • Standard Shipping: 3–7 business days

Please note that delivery times may vary due to external factors such as weather or customs delays.

How can I track my order?

Once your order has been shipped, you will receive an email with your tracking number. Use this number to track your order via the carrier’s website.

If you have any issues with tracking, please contact us at support@Airer.shop.

Can I change or cancel my order?

We aim to process orders quickly. If you need to change or cancel your order, please contact us immediately at support@Airer.shop. We can modify or cancel orders only before they are shipped. If your order has already shipped, we will assist you with the return process.

What is your return policy?

We want you to be satisfied with your purchase! If for any reason you're not happy with your Airer Shop product, you can request a return within 30 days of receiving your order, as long as the product is unused and in its original packaging. For more details, please refer to our full Return Policy.

Do you offer gift cards?

Currently, we do not offer gift cards, but we are considering this option in the future. Be sure to sign up for our newsletter to stay updated on new offerings!

How can I contact customer service?

If you have any questions or need assistance, we are here to help! You can contact us via:

    • Email: support@Airer.shop
    • Phone: +44 7950415439
    • Address: 89 St Pauls Rd, Peterborough PE1 3DW, United Kingdom

Our customer service team is available Monday to Friday, 9:00 AM to 5:00 PM EST.

Do you ship internationally?

Yes! We ship to many international destinations. Shipping costs will be calculated at checkout based on your location and the selected shipping method. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Are your products safe for my pet?

Yes! Safety is our top priority. All Airer Shop products are designed to be humane, safe, and comfortable for your pet. Our grooming vacuums and accessories are carefully tested to ensure they provide effective results without causing harm.

Can I get a discount on my first purchase?

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